FAQ
Ordering
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
Can I cancel my order?
To change or cancel your order, please contact our customer service team as soon as possible, as orders can only be modified before they are shipped.
Important: If you cancel within 24 hours of purchase, your full order amount will be refunded.
We do not accept cancellation requests if the order has already shipped.
What payment options does XStrive accept?
We accept various payment methods including major credit cards, PayPal, and other digital payment services.
Does XStrive offer special discounts or promotions?
Yes, we frequently offer special discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
How can I track my order?
You can track your order by logging into your account on our website and visiting the 'Orders' section where you'll find tracking information.
Does XStrive offer international shipping?
Yes, we offer international shipping. Rates and delivery times vary based on the destination.
Chech our Shipping Policy Page.
How long does shipping take and how much does it cost?
Shipping times and costs depend on your location and the shipping options you choose at checkout.
Order should arrive within 7-15 days after processing time, please look up: Shipping Policy
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer support immediately to arrange for a replacement or refund.
For more info Check our Returns Policy Page
MORE TO KNOW
How can I contact XStrive customer service?
You can contact our customer service via email ( contact@x-strive.com), WhatsApp (+1(305) 890-1719), or through our website's contact form.
How to be a affiliater?
Please join our Affiliate Program
How should I care my products?
To keep your XStrive apparel and hats looking their best, please follow these care instructions:
Washing:
Wash your items inside out in cold water on a gentle cycle to protect the prints and embroidery from wear and tear.
Detergent:
Use a mild, bleach-free detergent to help maintain the original colors and prevent fading.
Drying:
Tumble dry on a low setting or hang to dry. Air drying is best for preserving the shape and detailing of your apparel.
Ironing:
Ironing is not recommended. If you must iron, do so on the reverse side at a low temperature. Never iron directly over prints or embroidery.
Storage:
Keep your printed and embroidered items in a cool, dry place away from direct sunlight to avoid discoloration and fabric degradation.
By adhering to these care guidelines, your XStrive products will continue to look fresh and vibrant, wear after wear. Enjoy your gear with confidence, knowing it’s well cared for!
Get in touch
Have questions about your order, or a general enquiry?
